Refund policy

Returns and Refunds

We ask that you please consider booking a babywearing consultation or exchanging for another style of carrier before you give up and return your Uppymama babywearing carrier. All carriers returned to Uppymama MUST BE IN NEW CONDITION with all original packaging. Returns must be received by Uppymama within 30 days of original shipping date.

The original cost of shipping will not be refunded. Your refund will be processed as quickly as possible.

Repairs

Due to the handmade, artisan nature of Uppymama and UppyWear wraps, occasionally a carrier may arrive to you with an area of inconsistency.

If a wrap you purchased directly from Uppymama has an inconsistency, please contact us so we can attempt to assess your concerns within 30 days of the shipping date. Photos my be requested to help us determine the reason for an inconsistency. We will pay for shipping and repairs, and send it back to you as quickly as possible.

Uppymama can also repair a wrap that has been damaged (more than 30 days after purchase, or if you are not the original owner), however the customer is responsible for all shipping charges.